Return and Refund Policy

Last Updated: August 25, 2026

At Homora, we want you to be satisfied with your purchase of our kitchen appliances and gadgets. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, accessories, manuals, and other included items.
• You must provide proof of purchase or your order number.
• Items that are damaged because of misuse, improper installation, accidents, or normal wear and tear may not be eligible for a return.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at fariahomora@gmail.com.

Please include your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement, exchange, or refund.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. Any product-specific return restrictions will be stated on the relevant product page.

4. How to Request a Return

To request a return, contact us at:

Email: fariahomora@gmail.com
Store: Homora
Website: www.homorae.store

Please provide your order number, the item you wish to return, and the reason for the return. We will provide return instructions if your request is approved.

Do not send an item back before receiving return instructions from us.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item.

6. Return Shipping Costs

For returns due to a change of mind or ordering the wrong product, the customer may be responsible for return shipping costs.

If the product is defective, damaged during delivery, or incorrectly sent by Homora, we will work with you regarding the appropriate return or replacement shipping arrangements.

7. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us at fariahomora@gmail.com. Depending on availability, we may provide a replacement or exchange.

8. Late or Missing Refunds

If your approved refund has not appeared after the expected processing period, first check with your bank or payment provider. If you still need assistance, contact us at fariahomora@gmail.com.

9. International Returns

Homora offers worldwide shipping. International customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item unless the return is due to an error, defect, or damage attributable to Homora.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Homora
Email: fariahomora@gmail.com
Website: www.homorae.store

We reserve the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.